The International Chiropractic Pediatric Association (ICPA) strives to create a healthier and more balanced planet. The ICPA is a 501(c)3 nonprofit organization whose mission is to advance chiropractic by establishing evidence-informed practice, supporting excellence in professional skills and delivering educational resources to the public. What began as a dream from founder Dr. Larry Webster in 1986 to better train chiropractors in family care has grown into a global mission to support the health and well-being of families worldwide.
ICPA was growing and needed a new business/client management system for their global chiropractic membership and decided to partner with Fynydd. Their back office was decentralized, using tools like Microsoft Access, which made it difficult for staff to collaborate in workflows. Consequently, many of their processes were performed manually, which was a poor use of membership funding.
Organization members could not view any details about their membership, seminar registrations, subscriptions, payments, etc., which added to their growing customer service. Web forms relied on the user to supply the correct information for what they were requesting, which resulted in a lot of bad information being stored, which had to be cleaned up manually in many cases.
We started by working with ICPA to understand their business pain points. We then collaborated on defining workflows, so we knew what each type of user should experience through different funnels. We then defined the information architecture, and spent time building a complex import tool which would transform data from various sources into this new structure. It was challenging, but allowed us to import over 30,000 contacts dating back to the 1990s; about 3gb of data. It was like they hadn't missed a beat!
The platform we chose was Umbraco CMS, which would become a multi-site web host as ICPA consolidated their other online presences into the new system. Within Umbraco we built a responsive HTML5 framework that looked great on tablets and phones. Next up was Stripe integration, which was used to process payments (including automatic renewals), and which is completely PCI-compliant. And Constant Contact was integrated for their newsletter subscriptions.
In all, this business management system is much more accessible, even outside of the office and on mobile devices. Employees have much more time to focus on tasks that matter instead of mundane, repetitive tasks. And the new system easily handles membership and certification management, seminar registration, blog, product sales, help center, and more.
Some of the key features of the platform include:
CSS3
HTML5
JavaScript
Sass/SCSS
Amazon Web Services
C#
Constant Contact
Github
Microsoft .NET
Microsoft Windows
SQL Server
Stripe
Umbraco CMS
There's usually more to the story so if you have questions or comments about this post let us know!
Do you need a new software development partner for an upcoming project? We would love to work with you! From websites and mobile apps to cloud services and custom software, we can help!
The Endo Pharmaceuticals sales department needed to improve the previous year's compliance training per regulatory requirements.
The previous platform was a step in the right direction, but had some hiccups regarding availability and consequently, a timely pass rate. Reporting on the activity and results, especially during the training period, was minimal, so executives had no way to know how the training was proceeding, in case they needed to intercede early and make adjustments, or report back successes.
It was clear from their challenges that there were some real opportunities to improve the entire training process. So Endo chose Fynydd to be their technical partner. We started by addresses availability. It became clear that the primary bottleneck was with the video hosting as it was on-premises. We worked with Endo to establish a private, secure, video content delivery network (CDN) at vimeo.
The next focus was on reporting. We gathered all the requirements and created a strategy for presenting regional analytics that gave stakeholders exactly what they needed to see.
To make it all happen, we chose Umbraco CMS to speed the product to market and provide the underpinning for membership, authentication, and of course, content management. The result was stunning. Over 2,500 people were trained in 2 weeks. There was 100% availability, and most importantly a 100% pass rate. And there were less than 10 support calls.
Some of the services we provided include:
Some of the key features of the platform include:
CSS3
HTML5
JavaScript
Sass/SCSS
Amazon Web Services
C#
Github
Microsoft .NET
Microsoft Windows
SQL Server
Umbraco CMS
Vimeo
There's usually more to the story so if you have questions or comments about this post let us know!
Do you need a new software development partner for an upcoming project? We would love to work with you! From websites and mobile apps to cloud services and custom software, we can help!
We'll be presenting the following topic at the 2012 UK Semantic Tech & Business (SemTech) Conference:
Building a Semantic Enterprise Content Management System from Scratch
2012 UK Semantic Tech & Business Conference
Millennium Gloucester Hotel, London, England
Thursday, September 20, 3:45-4:15 PM
Detail on our program is available on the SemTechBiz UK 2012 site. The conference runs September 19-20. We hope to see you there!
There's usually more to the story so if you have questions or comments about this post let us know!
Do you need a new software development partner for an upcoming project? We would love to work with you! From websites and mobile apps to cloud services and custom software, we can help!
In early June, Fynydd was invited to speak at the 2012 Semantic Tech & Business Conference in San Francisco, California. By all accounts, Fynydd’s message was unique, informative, and overall very well received by conference attendees.
The topic “How To Build a Sematic Content Management System From Scratch” garnered much interest even before the conference began. During our presentation, we outlined a case study based on a recent Fynydd client engagement. We walked through the successes and challenges Fynydd faced in designing and implementing a semantic prototype system for a large financial institution.
Though primarily invited as a speaker, Fynydd also secured a location on the exhibit floor of the conference so that we could present our full breadth of services to conference attendees. Activity at the exhibit was bustling. Attendees remarked about Fynydd's unique set of service offerings, as well as how we worked with other exhibitor products to build holistic solutions for our clients. Conversations focused heavily on user interface design and overall user experience as well as implementation of semantic technologies across a wide variety of industries and projects.
With the success of this conference, Fynydd was asked to present at the SemTechBiz satellite conference in London later this year. You can find out more by visiting the Fynydd SemTech page and the SemTechBiz London site.
There's usually more to the story so if you have questions or comments about this post let us know!
Do you need a new software development partner for an upcoming project? We would love to work with you! From websites and mobile apps to cloud services and custom software, we can help!
